MTN Nigeria’s Navindan Naidoo and Uche Osuji talk about their digital transformation journey towards customer-centric operations, and the powerful tool of Customer Experience Management (CEM) Platform, which goes beyond being just a network tool to unite all aspects of business. <br />
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They discuss the power of AI and machine-learning for forecasting, predicting and trending to get insights when the customer is potentially going to churn, what the customer’s experience and NPS are going to be.<br />
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Read how to use data and AI in becoming extremely customer-centric: <a href="https://nokia.ly/2Wav3vp" title="https://nokia.ly/2Wav3vp" target='_blank'>https://nokia.ly/2Wav3vp</a><br />
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https://hoyatag.com/108873MTN Nigeria – Digital Transformation Journey
MTN Nigeria’s Navindan Naidoo and Uche Osuji talk about their digital transformation journey towards customer-centric operations, and the powerful tool of Customer Experience Management (CEM) Platform, which goes beyond being just a network tool to unite all aspects of business.
They discuss the power of AI and machine-learning for forecasting, predicting and trending to get insights when the customer is potentially going to churn, what the customer’s experience and NPS are going to be.
https://www.youtube.com/embed/pnI_YSsJkjQ
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