"The Six Steps in a Successful Tech Support Session: Customer Service Training 101" #Hoyatag

Click this link to subscribe to this channel - <a href="https://www.youtube.com/user/doncrawley?sub_confirmation=1" title="https://www.youtube.com/user/doncrawley?sub_confirmation=1" target='_blank'>https://www.youtube.com/user/doncrawley?sub_confirmation=1</a> In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization. #customerservice #helpdesk #servicedesk 📺 Learn the six steps in a successful tech support session: <a href="https://youtu.be/OiC4gUa3xak" title="https://youtu.be/OiC4gUa3xak" target='_blank'>https://youtu.be/OiC4gUa3xak</a> 🎬 Learn seven ways to improve your empathy: <a href="https://youtu.be/bkmmZmbbBVo" title="https://youtu.be/bkmmZmbbBVo" target='_blank'>https://youtu.be/bkmmZmbbBVo</a> 🎬 Here are four magical customer service phrases (What to say in nearly any situation): <a href="https://youtu.be/TqYT8A7ybNo" title="https://youtu.be/TqYT8A7ybNo" target='_blank'>https://youtu.be/TqYT8A7ybNo</a> What is Compassionate Geek? The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (<a href="https://www.amazon.com/exec/obidos/ASIN/0983660735" title="https://www.amazon.com/exec/obidos/ASIN/0983660735" target='_blank'>https://www.amazon.com/exec/obidos/ASIN/0983660735</a>). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more. Learn more at: <a href="https://CompassionateGeek.com" title="https://CompassionateGeek.com" target='_blank'>https://CompassionateGeek.com</a>

The Six Steps in a Successful Tech Support Session: Customer Service Training 101

Video date 2013/04/09 03:18

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https://www.youtube.com/embed/OiC4gUa3xak

The Six Steps in a Successful Tech Support Session: Customer Service Training 101

Click this link to subscribe to this channel - https://www.youtube.com/user/doncrawley?sub_confirmation=1

In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.

#customerservice #helpdesk #servicedesk

📺 Learn the six steps in a successful tech support session: https://youtu.be/OiC4gUa3xak

🎬 Learn seven ways to improve your empathy: https://youtu.be/bkmmZmbbBVo

🎬 Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo

What is Compassionate Geek?

The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.

Learn more at: https://CompassionateGeek.com