The Six Steps in a Successful Tech Support Session: Customer Service Training 101
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In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.<br />
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#customerservice #helpdesk #servicedesk<br />
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📺 Learn the six steps in a successful tech support session: <a href="https://youtu.be/OiC4gUa3xak" title="https://youtu.be/OiC4gUa3xak" target='_blank'>https://youtu.be/OiC4gUa3xak</a><br />
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🎬 Learn seven ways to improve your empathy: <a href="https://youtu.be/bkmmZmbbBVo" title="https://youtu.be/bkmmZmbbBVo" target='_blank'>https://youtu.be/bkmmZmbbBVo</a><br />
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🎬 Here are four magical customer service phrases (What to say in nearly any situation): <a href="https://youtu.be/TqYT8A7ybNo" title="https://youtu.be/TqYT8A7ybNo" target='_blank'>https://youtu.be/TqYT8A7ybNo</a><br />
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What is Compassionate Geek?<br />
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The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (<a href="https://www.amazon.com/exec/obidos/ASIN/0983660735" title="https://www.amazon.com/exec/obidos/ASIN/0983660735" target='_blank'>https://www.amazon.com/exec/obidos/ASIN/0983660735</a>). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.<br />
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Learn more at: <a href="https://CompassionateGeek.com" title="https://CompassionateGeek.com" target='_blank'>https://CompassionateGeek.com</a><i class="fa fa-language transViewIcon clickable" title="Translation"></i>
The Six Steps in a Successful Tech Support Session: Customer Service Training 101
Video date 2013/04/09 03:18
https://www.youtube.com/watch?v=OiC4gUa3xak
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The Six Steps in a Successful Tech Support Session: Customer Service Training 101
In this customer service training video, IT customer service expert and author Don R. Crawley explains the six steps that are necessary in a tech support session. This customer service training video includes a demonstration of a support desk staffer helping an end-user. From the initial greeting to confirmation of resolution, using these six steps will ensure that your technical support reflects well on both you and your organization.
🎬 Here are four magical customer service phrases (What to say in nearly any situation): https://youtu.be/TqYT8A7ybNo
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (https://www.amazon.com/exec/obidos/ASIN/0983660735). It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
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